Refund and Returns Policy

At Rise Toppers, we are dedicated to delivering high-quality products and ensuring customer satisfaction. Please review our return and refund policy below for complete information:

1. Eligibility for Returns

• Returns or refunds are accepted only for items that are damaged to the extent that the content is not readable.
• You must contact our customer service team within 2 days of receiving your order to request a return.
• Returns are not accepted for reasons other than content damage.
• The item must be unused, in its original packaging, and in the same condition as received.

2. Damaged Items

• If you receive a book or product that is damaged and unreadable, please contact our customer service team immediately.
• We will arrange a replacement or refund as quickly as possible.

3. Exchange Policy for Incorrect Orders

• If you mistakenly order the wrong book, we offer exchanges for the correct item.
• To initiate an exchange, contact our customer service team within 2 days of receiving your order.
• Return shipping costs and any price differences between exchanged items will be your responsibility.
• The item must be unused and in its original packaging for an exchange to be accepted.

4. Sample Viewing

• We encourage customers to thoroughly review the samples available on our website before making a purchase.
• This ensures you are satisfied with the content and quality before placing your order.

5. Non-Returnable Items

• Items that are not damaged or defective, and have readable content, are not eligible for return or refund.
• Stationery items with visible signs of use

6. Shipping Time for Exchanges

• Exchange orders will be processed within 2 business days and prepared for shipping.
• Delivery time may vary based on your location.

7. Refund Timeframe

• Refunds will be initiated within 48 hours of receiving the returned item.

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